After cancelling cable TV, a couple found the name on their internet and TV bill had been changed to ‘A**hole Brown’ .
Lisa Brown explained they had made the decision to cancel their cable TV from communication giant, Comcast, after encountering financial difficulties.
After she explained she wanted to cancel, she was transferred to speak to a ‘retention specialist’ who was unable to persuade her to sign a new two-year contract.
Ms Brown from Spokane, Washington, told a blogger: ‘I am shocked, I was never rude. It could have been that person was upset because I didn’t take the offer.’
Steve Kipp, Comcast vice president of communications for the Washington region said: ‘We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change.
‘We have zero tolerance for this type of disrespectful behaviour and are conducting a thorough investigation to determine what happened.
‘We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.’
Comcast have since refunded her two years of cable bills.