Pub called police after mum and son complained about portion of chips

Pub called police after mum and son complained about portion of chips
PIC FROM Kennedy News and Media (PICTURED: CUSTOMER JAMES LEWIN, 22, CLAIMS HIS CHILLI-TOPPED CHIPS FROM THE DROVE BREWER'S FAYRE IN NEWHAVEN, EAST SUSSEX, ARRIVED WITH SOUR CREAM, SPRING ONIONS OR CHEESE) A row over a portion of chilli-topped chips at Brewer's Fayre saw COPS called after a furious customer branded them a 'monstrosity'. James Lewin blasted the pub chain when his portion of chipotle beef chilli-topped chips arrived at his table without the advertised 'gooey' cheese sauce, soured cream and spring onions. After sharing photos of the ??5.79 snack missing 'all extra toppings' to social media, horrified users balked at it claiming it looked like some had 'pooped on the chips'. DISCLAIMER: While Kennedy News and Media uses its best endeavours to establish the copyright and authenticity of all pictures supplied, it accepts no liability for any damage, loss or legal action caused by the use of images supplied and the publication of images is solely at your discretion. SEE KENNEDY NEWS COPY - 0161 697 4266.
He was ‘disgusted’ with the lack of a cheese sauce (Picture: Kennedy News)

A dad got so angry that a portion of chips came without the advertised sauce that police had to be called.

James Lewin, 22, wanted some Brewer’s Fayre £5.79 chipotle beef chilli-topped chips which should have had cheese sauce, soured cream and spring onions on top.

But when they arrived he was not happy.

He shared pictures of the meal he was served at The Drove in Newhaven, East Sussex, on Monday where he was with his mum, Natasha Sherwood, 40, girlfriend and little sister.

Things didn’t start off well for James who said they were served cocktails with mouldy fruit.

The pub says they told the family some items weren’t available, but James claims this wasn’t the case so he complained.

PIC FROM Kennedy News and Media (PICTURED: MARINE ENGINEER APPRENTICE JAMES LEWIN, 22, FROM NEWHAVEN, EAST SUSSEX, WITH HIS MUM NATASHA SHERWOOD, 40) A row over a portion of chilli-topped chips at Brewer's Fayre saw COPS called after a furious customer branded them a 'monstrosity'. James Lewin blasted the pub chain when his portion of chipotle beef chilli-topped chips arrived at his table without the advertised 'gooey' cheese sauce, soured cream and spring onions. After sharing photos of the ??5.79 snack missing 'all extra toppings' to social media, horrified users balked at it claiming it looked like some had 'pooped on the chips'. DISCLAIMER: While Kennedy News and Media uses its best endeavours to establish the copyright and authenticity of all pictures supplied, it accepts no liability for any damage, loss or legal action caused by the use of images supplied and the publication of images is solely at your discretion. SEE KENNEDY NEWS COPY - 0161 697 4266.
James Lewin – pictured with his mum Natasha Sherwood – was not happy with his portion of chips (Picture: Kennedy News)

They were offered a full refund on their £70 order because the chef was ‘too tired’ to make their food again.

Things escalated, the refund offer was withdrawn and police were called.

James said: ‘As you can see on the picture, the only thing that’s on the chips is the chilli. We got two of the chilli chips which were about £6. Both of them were like this.

‘The food came out and there was literally none of it was on the food, like the cheese sauce you pay extra for. It was all in all terrible.’

He added: ‘The argument really was that it had none of the toppings it was meant to have, apart from one. You’re paying for stuff – you expect it all to be there.

PIC FROM Kennedy News and Media (PICTURED: CUSTOMER JAMES LEWIN, 22, CLAIMS HIS CHILLI-TOPPED CHIPS FROM THE DROVE BREWER'S FAYRE IN NEWHAVEN, EAST SUSSEX, ARRIVED WITH SOUR CREAM, SPRING ONIONS OR CHEESE, AS DISPLAYED ON MENU) A row over a portion of chilli-topped chips at Brewer's Fayre saw COPS called after a furious customer branded them a 'monstrosity'. James Lewin blasted the pub chain when his portion of chipotle beef chilli-topped chips arrived at his table without the advertised 'gooey' cheese sauce, soured cream and spring onions. After sharing photos of the ??5.79 snack missing 'all extra toppings' to social media, horrified users balked at it claiming it looked like some had 'pooped on the chips'. DISCLAIMER: While Kennedy News and Media uses its best endeavours to establish the copyright and authenticity of all pictures supplied, it accepts no liability for any damage, loss or legal action caused by the use of images supplied and the publication of images is solely at your discretion. SEE KENNEDY NEWS COPY - 0161 697 4266.
What the food looked like on the menu (Picture: Kennedy News)

‘When we spoke to the management that told us we’re not having a full refund [and] she said the chef was too tired [to remake the food].

‘This was coming on to about 10pm by then because we waited over an hour for our food

‘It was my little sister’s birthday. She wanted to go out for some easy food and we ended up down there.

‘All of the staff [apart from] one started to go into the kitchen, one of the cooks came out and was unbelievably rude.

PIC FROM Kennedy News and Media (PICTURED: MARINE ENGINEER APPRENTICE JAMES LEWIN, 22, FROM NEWHAVEN, EAST SUSSEX) A row over a portion of chilli-topped chips at Brewer's Fayre saw COPS called after a furious customer branded them a 'monstrosity'. James Lewin blasted the pub chain when his portion of chipotle beef chilli-topped chips arrived at his table without the advertised 'gooey' cheese sauce, soured cream and spring onions. After sharing photos of the ??5.79 snack missing 'all extra toppings' to social media, horrified users balked at it claiming it looked like some had 'pooped on the chips'. DISCLAIMER: While Kennedy News and Media uses its best endeavours to establish the copyright and authenticity of all pictures supplied, it accepts no liability for any damage, loss or legal action caused by the use of images supplied and the publication of images is solely at your discretion. SEE KENNEDY NEWS COPY - 0161 697 4266.
James was offered a £70 refund but that was later revoked when things escalated (Picture: Kennedy News)

Brewer’s Fayre said they had no choice but to call the police because the chip complaint had escalated.

A spokesman said: ‘Whilst not ideal, our team worked to offer alternative solutions, which the guests were unhappy with, and the escalating situation resulted in our team calling the police.

‘Whilst we appreciate there may have been disappointment, our teams work hard to provide a great service and abusive behaviour is not tolerated in any circumstances.’

Police gave both sides ‘words of advice’.

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